ckzz Privacy Policy

When you interact with the ckzz platform, we collect different categories of personal data depending on the nature of your interaction. The categories we collect include the following:

1.1 Registration Data

When you create a ckzz account, you provide us with information including your full legal name, date of birth, email address, mobile phone number, and in some cases your national identity card number or passport details for age and identity verification purposes.

1.2 Financial & Transaction Data

We collect records of all deposits and withdrawals made through your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference identifiers. We do not store full card numbers or mobile banking PINs on our servers.

1.3 Usage & Behavioural Data

We automatically collect certain data when you use the platform, including your IP address, browser type and version, operating system, device type, session duration, pages visited, games played, bet history, and in-platform navigation patterns. This data is used to improve platform functionality, detect fraud, and support responsible gaming monitoring.

1.4 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and any attachments you provide. This enables us to track the resolution of support requests and improve service quality.

1.5 Identity Verification Documents

In accordance with our Know Your Customer (KYC) obligations, we may request and collect copies of government-issued photo identification, proof of address, and proof of payment method ownership. These documents are stored securely and used exclusively for verification and compliance purposes.

The personal data we collect is used for the following purposes:

• Account Management: Creating, maintaining, and administering your player account, including processing logins, tracking account balances, and managing account settings.
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method and reconciling transaction records.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity in line with our KYC and AML obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and abuse of promotions.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and applying responsible gaming tools where required.
• Customer Support: Responding to your queries, complaints, and dispute submissions in a timely and accurate manner.
• Platform Improvement: Analysing aggregate usage data to improve the performance, reliability, and features of the ckzz platform.
• Legal Compliance: Meeting our obligations under applicable laws relating to data retention, financial crime prevention, and gaming regulation.
• Communications: Sending you transactional notifications (deposit confirmations, withdrawal updates, account alerts) and, where you have opted in, promotional communications about offers relevant to your account.

We process your personal data on the following legal bases:

Where we rely on your consent as the legal basis for processing (for example, for promotional communications), you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting our support team.

ckzz does not sell your personal data. We may share your information with the following categories of third parties strictly for the purposes described:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the transaction data necessary to process deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity Verification Providers: We may use trusted third-party KYC service providers to validate identity documents and confirm age. These providers are contractually bound to process data only for verification purposes.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive only the minimal session data required to deliver their games within the ckzz platform. No financial or identity data is shared with game providers.
• Fraud Prevention & Security Partners: We may share flagged transaction data or account behavioural data with specialist fraud prevention services to investigate and prevent financial crime.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, including in response to a valid legal order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer and any change to the applicable privacy terms.

The ckzz platform uses cookies and similar tracking technologies to ensure the platform operates correctly and to gather aggregate, anonymised usage statistics. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function. These maintain your login session, remember your preferences, and ensure security features operate correctly. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and where navigation errors occur. This data is used in aggregate form only and cannot be used to identify individual players.
• Functional Cookies: Remember your language, display, and notification preferences so you do not need to re-enter them at each session.

ckzz does not use advertising cookies, retargeting cookies, or social media tracking pixels. You may manage cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to log in and use the platform.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal data governance policies. The following retention periods apply as a general guide:

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised aggregate data derived from your usage may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be used to identify you.

As a player on the ckzz platform, you hold the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

ckzz implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data fields stored in our databases, including identity document references and payment method identifiers.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal account data.
• Comprehensive audit logging of all access to personal data records, with regular review by our security team.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication (MFA) required for all internal administrative access to systems containing player data.
• Incident response procedures with defined timelines for breach notification where applicable.

While we take every reasonable measure to protect your data, no online system can be guaranteed to be completely secure. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The ckzz platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

The ckzz platform serves players primarily based in Bangladesh. Where your data is processed or stored on infrastructure located outside Bangladesh, we ensure that appropriate safeguards are in place to protect your personal information to a standard equivalent to or greater than those applied domestically. Transfers are conducted only to jurisdictions or service providers that meet our data protection standards, and all third-party data processors are contractually bound to comply with our privacy requirements.

ckzz reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via an in-platform notification or by email to the address associated with your account. The updated Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the ckzz platform following the publication of a revised Privacy Policy constitutes your acknowledgement of those changes. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ckzz holds about you, please contact us using the details below. Our support team handles all data-related enquiries and will respond within a reasonable timeframe.

When submitting a data rights request, please include your registered account username or email address, the nature of your request (access, rectification, erasure, etc.), and any supporting information relevant to your query. This will allow us to process your request as quickly as possible.